At Cloudsalestore.com, we strive to provide our customers with the best possible shopping experience. However, we understand that there may be instances where you need to return a product. Therefore, we have a clear and transparent refund policy in place.
10-Day Return Policy: If you are not satisfied with your purchase, you can return the product within 10 days of the delivery date for a full refund or exchange. The returned product must be in its original packaging, unused and undamaged.
Damaged or Defective Products: If you receive a damaged or defective product, you can return it within 2 days of delivery for a full refund or exchange. Please contact our customer support team immediately to initiate the return process.
Non-Returnable Products: We do not accept returns for certain products, including but not limited to, perishable items, digital products, and gift cards.
Refund Process: Once we receive the returned product, we will inspect it and process your refund within 5-7 business days. The refund will be credited to the original payment method used for the purchase.
Shipping Costs: If you are returning a product due to our error, we will cover the shipping costs. However, if you are returning a product due to personal reasons, you will be responsible for the shipping costs.
Cancellation Policy: If you wish to cancel your order, please contact our customer support team immediately. If your order has not been shipped, we will cancel it and process your refund within 2-3 business days. If your order has been shipped, you will need to follow our return policy.
Note: This policy applies only to purchases made on Cloudsalestore.com.
We hope this policy clarifies our refund process. If you have any questions or concerns, please contact our customer support team, and we will be happy to assist you.